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Service Center

At Olympus service is about securing your investments and working with reliable and professional Microscope products. That is why our local service experts are located as close to our customers as possible to maintain and, if needed, repair their products to the highest quality standards.


Our Mission is to offer high quality innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. 
Local Olympus service experts ensure your microscopes are working properly and that they produce quality images. Optimize your image today.
Please contact your local service team here:

At Olympus service is about securing your investments and working with reliable and professional Microscope products. That is why our local service experts are located as close to our customers as possible to maintain and, if needed, repair their products to the highest quality standards.


Our Mission is to offer high quality innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. 
Local Olympus service experts ensure your microscopes are working properly and that they produce quality images. Optimize your image today.
Please contact your local service team here:
Learn more about service offerings in Europa, Middle East and Africa:

Service Solutions

You’ve chosen Olympus microscope systems for renowned optics, depth of observation and versatile system options. Now choose an Olympus Extended Warranty Program to guarantee optimization of your image and protect your investment.

We pride ourselves on high-quality service and support - the kind of value-added service you deserve and expect as an Olympus customer. When you need service, a full-service Support Network staffed by experienced Olympus specialists is available to you according to your microscope system.

For service please contact your local sales representative.

Support Network

REPAIR AND SERVICE INFORMATION

As an Olympus customer you expect and deserve value-added service and support. A full-service Support Network staffed by experienced Olympus specialists is available to you.

Your Sales Representative is always your first point of contact for any question or concern you may have about your imaging system. Technical Assistance Specialists (TAC) provide additional support and work together with Technical Services Coordinators who coordinate scheduling of on-site service or repairs. Customer Service Representatives (CSR) provide information regarding your order status, shipments or billing. Your Olympus Field Service Engineer (FSE) is certified and licensed to install, repair, and optimize Olympus confocal microscope systems at your facility. Direct Repair Services of selected microscopes can be provided on-site at your facility by your local Olympus Authorized Service Dealer or be sent to Olympus for in-house repair(prior authorization required) by an Olympus Repair Technician.

To purchase service parts*:
1. If you do not know the part number you need please send an email to seg.parts@olympus.com
2. If you know the part number you need, please call 1-800-446-5967, option 6.
*Some service and repair parts may require an Olympus authorized, certified technician to perform the repair.

Direct Repair Services

You may send your microscope to Olympus in-house repair* or you may contact your local Olympus Authorized Service Dealer for on-site service at your facility for any of these microscopes.

*Prior authorization is required. Please call 1-800-446-5967, option 5, option 1 to obtain approval.

1. Inverted

  • IX51
  • IX71
  • IX81
  • IX81-ZDC2
  • FSX100
  • CKX Inverted

2. Upright Microscopes

  • BX63Motorized
  • BX53
  • BX53 Motorized
  • BX43 Motorized
  • BX WI
  • BXFM Focusing Module
  • BX43
  • BX46
  • CX
  • BX41
  • BX51
  • BX45
  • BX51/61WI

3. Stereomicroscopes

  • MVX10
  • SZX16
  • SZX10
  • SZX7
  • SZ61/SZ51

Technical Service & Repair

Olympus prides itself on manufacturing great products - and providing high quality service and customer support. Below you will find information on how to have your Olympus Scientific products repaired and serviced, what is covered in general by your warranty, and tips on how and where to ship your product. If you have any questions about Olympus Technical Services & Repair that are not answered below feel free to give us a call at 1-800-446-5967 and press option 3 for the Technical Support.

Authorized Service Center

Contact an Authorized Service Center (Confocal and Industrial customers)

To have your product serviced, please contact an Olympus Authorized Service Center at 1-800-446-5967 Option 3 (Technical Support).

Option 1
For microscope hardware or usage; for technical documentation.

Option 2
For questions regarding microscopy techniques or application.

Option 3
For cameras and associated software applications i.e. cellSens and Metamorph.

Option 4
For Fluoview, or questions on laser based Confocal systems and applications.


Sales & Service Dealer(s):

OLYMPUS CANADA, INC.
25 Leek Crescent
Richmond Hill, Ontario, L4B 4B3
(800) 387-0437
FAX: (905) 886-7469
Website: www.olympuscanada.com

Western Opti-Tech
Win Niebler
Site 4, Box 2 RR#1
Priddis, Alberta, T0L 1W0
(403) 949-3321
westernoptitech@gmail.com

Northern Opti-Tech
Markus Formella
1416 Acadia Drive S. E.
Calgary, Alberta T2J 3B1
(780) 264-1707
Northernopti-tech@shaw.ca

MIA Cellavie Inc
Dr. Judith Lacoste
7560 Ave de la Loire
Anjou, Quebec H1K 3M6
(514) 352-8547
Website: http://miacellavie.com/
info@miacellavie.com

Valley Microscope
Tony Bennett
6568 Des Merles Lane
Ottawa, Ontario K1C 7G9
(613) 830-7750
Website: http://valleymicroscope.com
tony@valleymicroscope.com

Michel Arpin Tech Services
Michel Arpin
34 Newtown Street
Ottawa, Ontario K1C 7G9
(613) 277-5346
m.arpin@bell.net

Tec-Ome Inc
Mr. Christian Poiré
1227 Rue des Pasquiers
Quebec, Quebec G2L 1V3
(418) 614-5931
(418) 929-5294
tecome@videotron.ca

Product Warranty

Warranty Information

Olympus America Inc.- Olympus Scientific Solutions Americas ("Olympus") warrants that the enclosed Olympus® microscope(s) and related Olympus® accessories (individually a "Product" and collectively the "Products") will be free from defects in materials and workmanship under normal use and service for a period, beginning from the date of shipment, of (a) five (5) years for mechanical or optical defects and (b) one (1) year for electrical, electronic, or wear-related components. Notwithstanding the foregoing, see Annex A for certain Product warranty periods and terms which differ from the foregoing standard limited warranty periods. If any Product proves to be defective within the relevant warranty periods (as set forth above and on Annex A), the customer must contact Olympus, following the procedure set forth below (see "WHAT TO DO WHEN SERVICE IS NEEDED"). Olympus, at its sole discretion, will repair, replace, or adjust the defective Product, provided that Olympus's investigation and factory inspection disclose that (i) such defect developed under normal and proper use and (ii) the Product is covered under this limited warranty. Repair, replacement, or adjustment of defective Products shall be Olympus's sole obligation and the customer's sole remedy hereunder. The customer is liable and shall pay for shipment of the Products to Olympus. Olympus shall not be obligated to perform preventive maintenance, installation, deinstallation, relocation, or maintenance. Olympus reserves the right to (i) use reconditioned, refurbished, and/or serviceable used parts (that meet Olympus's quality assurance standards) for repairs and (ii) make any internal or external design and/or feature changes on or to its products without any liability to incorporate such changes on or to the Products.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
Excluded from this limited warranty and not warranted by Olympus in any fashion, either express, implied, or by statute, are:
(a) products not manufactured by Olympus and/or not bearing the "OLYMPUS" brand label (the warranty coverage for products of other manufacturers, which may be distributed by Olympus, is the responsibility of the manufacturers of such products in accordance with the terms and duration of such manufacturers' warranties);
(b) any Product which has been disassembled, repaired, tampered with, altered, changed, or modified by persons other than Olympus's own authorized service personnel unless repair by others is made with the written consent of Olympus;
(c) defects or damage to the Products resulting from wear, tear, misuse, negligence, sand, liquids, impact, improper storage, non-performance of scheduled operator and maintenance items, or use of non-Olympus brand accessories, consumables, or supplies;
(d) software programs; and
(e) supplies and consumables.

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, OLYMPUS MAKES NO AND DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR CONCERNING ANY PATENTS OR TECHNOLOGY USED OR INCLUDED THEREIN. IF ANY IMPLIED WARRANTIES APPLY AS A MATTER OF LAW, THEY ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. ALL GUARANTIES, WARRANTIES, CONDITIONS, AND REPRESENTATIONS WHATSOEVER, EITHER EXPRESS OR IMPLIED, WHETHER ARISING UNDER ANY STATUTE, LAW, COMMERCIAL USAGE OR OTHERWISE, ARE HEREBY EXPRESSLY EXCLUDED. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMER MAY NOT APPLY. THE CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

THE CUSTOMER ACKNOWLEDGES AND AGREES THAT OLYMPUS SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES THAT THE CUSTOMER MAY INCUR FROM DELAYED SHIPMENT, PRODUCT FAILURE, PRODUCT DESIGN, SELECTION, OR PRODUCTION OR FROM ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL OLYMPUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS OR LOSS OF USE), WHETHER OR NOT OLYMPUS SHALL BE OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.

Representations and warranties made by any person, including but not limited to dealers and representatives of Olympus, which are inconsistent or in conflict with the terms of this limited warranty, shall not be binding upon Olympus unless reduced to writing and approved by an expressly authorized officer of Olympus.

This limited warranty is the complete and exclusive statement of warranty which Olympus agrees to provide with respect to the Products and it shall supersede all prior and contemporaneous oral or written agreements, understandings, proposals, and communications pertaining to the subject matter hereof.

WHO IS COVERED BY THIS LIMITED WARRANTY
This limited warranty is exclusively for the benefit of the original customer and cannot be transferred or assigned.

WHAT TO DO WHEN SERVICE IS NEEDED
Unless otherwise directed by Olympus, Customer shall contact Olympus Technical Assistance Center (TAC) within 30 days of receipt for Original Warranty claims or Out of Box failures:
1-800-446-5967; option 3 & option 2
TAC@Olympus.com

INTERNATIONAL WARRANTY SERVICE
International warranty service is NOT available under this warranty.

IF YOU HAVE QUESTIONS OR NEED HELP
If you have any questions or comments regarding (a) the use or performance of your Products, or (b) your nearest authorized Olympus dealer, or (c) service performed in the United States which has not been resolved to your satisfaction; write directly to:

Olympus America Inc.
Scientific Equipment Products Group
3500 Corporate Parkway
Center Valley, PA 18034
Attention: Service Dealer Manager
800-446-5967 • www.olympusamerica.com

ANNEX A
Systems with an original warranty limited to (a) one (1) year for mechanical or optical defects and (b) one (1) year for electrical, electronic or wear-related components include:

  • OLYMPUS Fluoview and MPE
  • OLYMPUS VS100 Series
  • CellTIRF
  • CellVoyagerTM 1000
  • DSU
  • Vivaview
  • ZDC

OLYMPUS Direct Repair Services

Direct Repair Services

RMA process for Olympus Direct Repairs
SEG Technical Services in Center Valley, Pennsylvania does not accept incoming repairs without a Return Authorization approval. Most of our Advanced Imaging Systems are supported directly by Olympus America Incorporated. Your Olympus Sales or Imaging Representative can help you determine if an Olympus Field Service Engineer is required. You may also call our Technical Assistance Center (TAC) support line at 1-800-446-5967 and press option three (3) if you have questions related to an application or the operation of your imaging system.

Olympus Scientific Equipment Group provides Authorized Olympus Service and Repair Dealers for Core Microscope products, preventative maintenance and professional cleaning services. You may contact our Service Dealers directly by clicking on the "Authorized Service Center" link above.

Any questions or concerns with the use and or support of an Olympus Authorized Service Dealers should be directed to our corporate headquarters at 1-484-896-5299.

Shipping Tips:

If you need to ship your microscope to Olympus or to an Olympus authorized service center please package the product carefully using ample padding material to prevent damage in transit and ship it postage prepaid and insured to the nearest authorized Olympus service center.

When returning Products for service, your package should include the following:

  • Return authorization from your Olympus Service Dealer
  • Invoice showing date of purchase
  • Copy of the limited warranty bearing the product serial number corresponding to the serial number on the product
  • A detailed description of the problem
  • Contact information

Olympus will not be held responsible for damage due to shipping and or inadequate packaging. Please contact your Olympus Sales Representative if you have any questions regarding packaging standards or proper packaging methods at 1-800- 446-5967 and press option three (3).

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