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Microscope Support FAQs

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Welcome to our FAQs page for microscope support! At Evident, we pride ourselves on developing new microscope technologies and delivering world-class customer service and support. Here, you can find quick resolutions to questions or issues related to system operation and maintenance. 

If the FAQs below don't have the answer you’re looking for, give us a call at 1-800-225-8330, option 1.

Frequently Asked Questions

1. Where can I find product documents for my microscope?

For product documentation such as user manuals and parts diagrams, please fill out our microscope techncial support form.
You should receive a response within 24 hours. Please note that requests for material or regulatory certificates will take longer to process, normally two weeks.

2. What are the types of objective thread sizes for Olympus compound microscopes?

RMS (Royal Microscopy Society) ISO Standard 20.32 mm × 0.706 mm (36 threads/inch)
NEO (Brightfield/Darkfield "BD") M26 × 0.706 mm (36 threads/inch)
XL (Bio Laser Confocal Fluorescence) M25 × 0.750 mm
XLFLUOR (Macro Fluorescence) M34 × 1.0 mm

3. My BX41/BX45 microscope light has stopped working. How do I fix it? 

Due to the age and/or the amount of use it may have received, the internal power supply for your BX41/BX45 microscope may have failed. If so, we recommend ordering the following electrical replacement kit and lamphouse for your microscope. The updated electronics in the replacement kit will help ensure your BX41/BX45 microscope continues to perform for many years to come. 

AW540700 POWER BD ASSY, for models BX41TF or BX45TF
AW540703 POWER BD ASSY, for models BX41TF-5 or BX45TF-5
AQ770500 CABLE, BX41/45

Note: we recommend having the electrical replacement kit installed by a trained microscope service person or biomed technician. We can answer any questions, help troubleshoot, or provide installation assistance over the phone at 1-800-225-8330 option 4, then option 1.  To place an order, please contact us at 1-800-225-8330, option 1. 

4. I need to purchase a replacement AC adapter for my microscope product. Which one do I choose?

CX21, CX22, CX23, CX33, CX43 DP155800
BX43, BX46 DP182700
U-DO3, U-SDO3, U-MDO DP176000
DP21-SAL AW586800
DP2-SAL AW698600
DP73 DP-PXU JW421500
BX53M DP182700
BX63 TPC/IX83 TPC DP178000
SZ2-CLS JW456900

To place an order, please contact us at 1-800-225-8330, option 1.  

5. What are the system requirements for cellSens™ software? 

Find the latest recommended computer requirements on our cellSens specifications page.

6. 1.I have a USB dongle for cellSens software. What's the latest software version I can run?

If your dongle was updated to a software license key, please fill out our microscope technical support form to confirm the software version. If not, a new software license will need to be purchased. 

7. What versions of cellSens software are supported in Windows 10? 

cellSens version 1.16 or higher supports Windows 10 operating environments.

8. I currently have a cellSens USB dongle license. Can I upgrade it to version 2.1? 

Evident no longer offers promotional packages to upgrade your USB dongle license (version 1.6 or below). To purchase a new soft license, please contact your local microscope sales representative for options and pricing. 

9. Is there an easy way to save my microscope configuration in cellSens software? 

Yes. In cellSens software, go to: Acquire>Devices>Device Settings and click on the floppy disk icon.

10. What is the latest version of cellSens software that supports the DP70, DP71, and DP25 cameras? 

cellSens version 1.16 supports the DP70, DP71, and DP25 cameras. However, these cameras are not supported in a Windows 10 operating environment.

11. What is the correct firewire driver for the DP21 and DP26 cameras?

In your computer's Device Manager, go to the driver properties of your IEEE 1394 device and select Update Driver. Then select "Browse my computer." On the next screen, choose "Let me pick from a list of available drivers on my computer." Choose the OLYMPUS MICROSCOPE 1394 DIGITAL CAMERA SYSTEM and select Next. Your driver should now be loaded.

If you have questions or need assistance, please contact us at 1-800-225-8330, option 4, then option 1. 

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