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Service Center

At Olympus service is about securing your investments and working with reliable and professional Microscope products. That is why our local service experts are located as close to our customers as possible to maintain and, if needed, repair our products to the highest quality standards.

Our Mission is to offer high quality innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. 
Local Olympus service experts ensure your microscopes are working properly and that they produce quality images. Optimize your image today.

Please contact your local service team here:

Trust the Experts at Olympus

Olympus prides itself on manufacturing great products - and providing high quality service and customer support.

Our Mission is to offer high quality, innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. Our local, factory trained Olympus service experts ensure your microscopes are working properly and that they produce quality images.

Preventative Maintenance, Repair Services and Extended Warranty/Service Contract

You’ve chosen Olympus microscope system for renowned optics, depth of observation and versatile system options.

As an Olympus customer you expect and deserve value-added service and support. A full-service Support Network staffed by experienced Olympus service experts is available to you.

Your Olympus Field Service Engineer (FSE) is certified and licensed to install, repair, and optimize Olympus advanced imaging systems at your facility. You may send your core microscope to Olympus In-house Repair (prior return material authorization required) for repair by an Olympus Repair Technician or you may contact your local Olympus Authorized Service Provider for on-site service at your facility.

Preventative Maintenance – Ensure your system performance is optimized and meets specifications.

We recommend annual Preventative Maintenance for our products. Your Olympus Field Service Engineer (FSE) and Olympus Authorized Service Provider are the only personnel fully trained to service your system. During the annual visit, the Olympus service experts will perform alignment, calibration, cleaning, and any necessary repairs to optimize your system to Olympus specifications. Annual maintenance visits can minimize system failure, reduce repair expenses, and maximize uptime.

Laser Scanning, Super Resolution, Advanced Imaging, and Whole Slide Scanner microscope Preventative Maintenance supported by your Olympus Field Service Engineer.

  • FLUOVIEW Confocal Laser Scanning
  • FLUOVIEW MPE or MPE-RS
  • SD-OSR/IXplore SpinSR
  • IXplore Spin
  • CellTIRF/IXplore TIRF
  • FSX100
  • LV200
  • Vivaview
  • VS

Core microscope Preventative Maintenance supported by your local Olympus Authorized Service Provider.

1. Inverted

  • IX51/53
  • IX71/73
  • IX81/83
  • IX81-ZDC2/IX83-ZDC2
  • FSX100
  • CKX31/41

2. Upright Microscopes

  • BX61/63
  • BX51/53
  • BX53 Motorized
  • BX43 Motorized
  • BX51/61WI
  • BXFM Focusing Module
  • BX41/43
  • BX45/46
  • CX21/22/23
  • CX31/32/33
  • CX41/42/43

3. Stereomicroscopes

  • MVX10
  • SZX16
  • SZX10
  • SZX7
  • SZ61/SZ51

Repair – Trust our factory-trained Olympus service experts to restore your system to proper performance.

We stand behind our work, and all repairs come with a 90-day warranty. In some cases, loaner equipment may be available (based upon availability and location).

Laser Scanning, Super Resolution, Advanced Imaging, and Whole Slide Scanner microscope Repair supported by your Olympus Field Service Engineer.

  • FLUOVIEW Confocal Laser Scanning
  • FLUOVIEW MPE or MPE-RS
  • SD-OSR/IXplore SpinSR
  • IXplore Spin
  • CellTIRF/IXplore TIRF
  • FSX100
  • LV200
  • Vivaview
  • VS

Core microscope Repair supported by Olympus In-house Repair or your local Olympus Authorized Service Provider.

1. Inverted

  • IX51/53
  • IX71/73
  • IX81/83
  • IX81-ZDC2/IX83-ZDC2
  • FSX100
  • CKX31/41

2. Upright Microscopes

  • BX61/63
  • BX51/53
  • BX53 Motorized
  • BX43 Motorized
  • BX51/61WI
  • BXFM Focusing Module
  • BX41/43
  • BX45/46
  • CX21/22/23
  • CX31/32/33
  • CX41/42/43

3. Stereomicroscopes

  • MVX10
  • SZX16
  • SZX10
  • SZX7
  • SZ61/SZ51

Extended Warranty/Service Contracts

Designed to protect your investment, maximize your scientific productivity, and minimize downtime, an Olympus Service Contract helps you focus on your research. Keep your high-quality imaging system operating at peak performance with a Gold or Platinum Service Contract. Programs provide the following benefits:

  • Priority service to reduce system downtime
  • Pre-approved repair and service authorization means no waiting for a purchase order to schedule your visit
  • Includes parts, labor, and travel to reduce your costs
  • Unlimited service calls with factory-certified replacement parts
  • World-class service performed by Olympus licensed, certified service experts
  • Cost-effective, predictable service costs for your budget with easy-to-manage single or multi-year options
  • Optional annual Preventative Maintenance

Gold Service Contract

Covers repair or replacement, labor, and travel for all parts and components (excluding consumables). All repairs are performed by Olympus licensed, certified Field Service Engineers to Olympus specifications.

Platinum Service Contract

Includes all the benefits of the Gold contract, plus one on-site preventative maintenance visit per year for each year you have the Service Contract.

Submit an Extended Warranty/Service Contract inquiry or call 1-800-225-8330 Option 4 for more information.

Service Parts

To purchase service parts*: 

1. If you do not know the part number you need please submit a technical inquiry or call 1-800-225-8330 Option 4. To associate the correct service part, we will need the model number and serial number of your product.

2. If you know the part number you need, please send an email to ordersmicro@olympus-ossa.com or call 1-800-225-8330 Option 2. 

*Some service and repair parts may require Olympus service experts to perform the repair.

Technical Assistance Center (TAC) – Technical Inquiry, System Operation Support, Service/Repair, Applications Support

We are committed to providing you the best technical support for your microscope system. Your Olympus Sales Representative is always your first point of contact when considering a new system. For after sale support, our Technical Assistance Center (TAC) can answer questions related to system operation, the maintenance of your system, or applications. TAC may provide remote diagnosis of performance issues and remote software support (model dependent). TAC can connect you with the appropriate Olympus specialist for the most complicated inquiries.

Contact TAC

If you have questions related to system operation, service/repair, applications, or any other technical matter our TAC is here to help. To provide the best support we request the model number and serial number of your product when you contact us. Submit a technical inquiry or call 1-800-225-8330 Option 4, Option 1.

In-house Repair

Olympus In-house Repair in Center Valley, Pennsylvania does not accept incoming repairs without a Service Work Order (SWO). If TAC recommended an In-house Repair, please complete the SWO request or call 1-877-225-8380 Option 2 for additional support.

View our FAQ for quick resolutions to common problems

Learn more about Olympus product warranties

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